Conversation Audit

What you can audit today

The dashboard currently exposes two kinds of records:

• Conversation records: review the workspace's sub-account conversations with agents and open a side panel to read message content.
• Usage analytics: review call counts, credits consumption, and usage grouped by service.

These views help admins understand who is using which agents, when conversations happened, and how many credits different services consumed.

Conversation records

The Threads page lists conversations in the workspace. Each row shows:

• Thread title.
• Agent name.
• Sub-account name.
• Message count.
• Last activity time.

Click a row to open the right-side panel with the complete user and assistant messages in save order. Long conversations scroll independently. Saved alternative replies are retained and their parent messages are identified.

Conversation filters

The global Threads page supports filters for:

• Agent.
• Sub-account.
• Group.
• Conversation start dates, including both selected days in your browser’s local time zone.

Filters are combined: selecting both a sub-account and a group narrows the results to their intersection. Dates select conversations by their start time; viewing and exporting still includes complete messages.

When you open the Threads tab inside an agent, the agent filter is locked to the current agent. You can still filter by sub-account and group.

Selecting and exporting conversations

Each page contains 20 conversations. Select rows using their checkboxes or select the current page using the header checkbox. Checkboxes do not open the side panel. Changing pages or filters clears the selection.

Choose Export selected, or Export this conversation inside the panel. The dialog checks the selection and displays the conversation count, message count, and file format. Only explicitly selected conversations are exported; other pages and the full filter result are not included automatically.

• Standard includes CSV; Growth and Enterprise include CSV / JSON. The dialog offers an upgrade when needed.
• CSV contains one row per message, including conversation details, username / name, current groups, message number, sender, timestamp, and text. It opens in Excel / WPS. Current groups reflect membership at export time, not historical membership.
• JSON groups messages by conversation and retains message and parent IDs for analyzing alternative replies. JSON timestamps use UTC; CSV timestamps use the local time zone shown in the dialog.
• Saved text, including saved speech transcriptions, is exported. Images, audio, attachments, and tool calls are represented by labels. Original files, tool inputs / outputs, and internal metadata are excluded.
• Each export supports up to 20 conversations, 10,000 messages, and 20 MB. Exceeding a limit prompts you to reduce the selection; no truncated file is downloaded.
• Only messages saved when the export dialog is opened are included. Newer messages can be included in a subsequent export. Failures retain the selection and show a reason with a retry option.

Only the current workspace’s Owner / Admin can export. Sub-accounts cannot access this management feature.

Usage analytics

The Usage page shows the current plan, credits balance, credits used in the current period or free quota consumption, total calls, and a breakdown table.

The breakdown is grouped by agent, user, service type, and service name. It shows call counts and credits used. Current recorded service types include model calls, tool executions, ASR, and TTS when those services have usage records.

Usage filters

Usage analytics can be filtered by:

• Agent.
• User or group, including admin members, sub-accounts, and groups.
• Service.
• Period, including the current period and historical calendar months.

When you open the Usage tab inside an agent, the agent filter is locked to the current agent.

What is not included today

The current dashboard conversation view displays message text. It does not provide a separate per-tool-call audit list or a page with every tool call's input and output details.

If built-in tools are called during a conversation, usage analytics can show aggregated call counts and credits consumption by service. It is not a per-call replay view.